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FAQs

Can you help me in choosing the right product for my condition?

The first step in picking the right product is to understand the injury and this is where seeking professional advice is of crucial importance. Once you know the exact nature of your injury, we pride ourselves on our product knowledge and ability to give one-to-one advice to our customers. In addition to this, our injury search facility, coupled with a comprehensive protection level guide and comparison capability will allow you to zoom in on the correct product for you. If you have any queries, you can contact our customer service desk on 01522 875252 or email sales@firstaid4sport.co.uk and we'll get back to you as soon as we can.

How quickly will I receive my order?

We have a number of different delivery options available to our customers to ensure maximum satisfaction and these can be found and determined through our online ordering process.

We use Royal Mail and courier delivery services for our standard delivery which usually takes up to 5 working days from dispatch. Postage and packing costs are dependant upon the weight of the product(s).

For those who would like to receive their order sooner, we offer a next working day delivery service as well as a next day delivery arrival before 12pm option.

There may be extended delivery times for certain areas of the country. Please contact us for more information.

For international orders we use DPD who state delivery will usually be made within 2-3 days of dispatch. We cannot guarantee this however and Firstaid4sport cannot offer compensation for delays outside of the UK.

If you order on a Friday before 2.59pm (excluding Bank Holidays), you are eligible for Saturday delivery.

Can I return an item if it's not right?

Whenever you receive an order from Firstaid4sport, you will receive a dispatch note that instructs you how and where to return goods. We have a no quibble returns policy, just return the items in their original packing without soiling or damage within 30 days of receipt. If the return is accepted you will be issued a full credit for the item or a replacement depending on your choice.

If the return is due to our error or a fault, please contact the sales desk on 01522 875252 where we will be happy to help and instruct you how to return the item at no additional cost to you and arrange a replacement. Unfortunately, we cannot cover the cost of postage if you do not contact us before the sending the item back.

Please allow up to 10 working days for refunds to be completed.

Non-returnable items include the following but please see individual product descriptions to find if they are non-refundable.

- Mouthguards once opened

- Sterile dressings once opened

- Undergarments and underwear including socks and jockstraps.

For more info on our returns please see here

Can I play sports while wearing your braces/supports?

All of our braces/supports are designed to be comfortable to wear and give you as much movement as possible so playing sports should normally be fine! Some sports however don't allow braces to be worn during training or matches and so it's always best to check with your individual sports team or referee.

I don't play sports, can I still use your products?

Absolutely! Although our primary audience consists of sportsmen and women, all the products we offer can be used by anyone needing first aid supplies, braces or supports! All of our braces/supports are ergonomically designed to ensure maximum function and comfort and so are perfect for anyone!

What on earth is Kinesh...kinelo...the brightly coloured tape I see athletes wear?!

Kinesiology tape was developed in the 1970s by Japanese chiropractor Dr Kase. The tape promotes movement of blood and fluid around a muscle by gentle lifting the skin, therefore leading to increased healing times. Used correctly Kinesiology tape can aid in the following

- Reduction in swelling

- Improved posture

- Increased healing times

- Increased sporting performance

See our full range of Kinesiology Tape here

What about Using Tape?

Tape is a very technical product and you should be trained to use it. Keep an eye here as we will shortly be bringing out a comprehensive basic guide on tape.

TAKE ME TO TAPING AND STRAPPING

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