A reusable hot or cold gel pack that can be used either warmed in boiling water or frozen in the freezer for the treatment of inflammation and pain usually caused by sprains, strains, twist, turns and soft tissue injuries.
Cold use: Place the Hot/Cold Pack in the freezer at least 1-2 hours before use. Place the gel pack in the wrap or at least cover before applying to skin, Gel stays flexible even when frozen.
Hot use: You can either boil (best heating method) or place in the microwave. Boil 3/4 litre and remove from heat, place the gel pack in the water for 5 minutes if at room temperature, but for no more than 8 minutes. Remove from the water, dry and cover before applying to the skin.
To microwave, place the gel pack in a microwavable container and cover with water (Never heat in microwave without the water, dry heat may damage the pack and overheat the gel). Heat in the microwave for 2 minutes (time may vary due to wattage), remove from container and test the heat, for additional heat, microwave in 10-15 second intervals. Dry and cover or place in wrap to apply to the affected area. Watch the Hot/Cold Gel Pack while heating, if the pack starts to expand, turn off microwave and leave to cool.
The gel pack should never be applied directly to skin, when cold or warm, and the temperature should always be checked carefully before handling. Please follow the instructions with the pack.
The Mueller Cold / Hot Gel Pack also has the fantastic property of remaining very flexible when either cold or hot which can help the user to conform the wrap to themselves easily.
Spare Mueller Cold/Hot Packs can be purchased separately as it is ideal to have one in the freezer cooling while you are using the other and there are also a range of Mesh Pouches and Neoprene Wraps with Pouches available for ease of use.
At Firstaid4sport, we aim to provide an effective delivery service using a number of delivery options available to our customers which can be found and determined within the online ordering process.
For our standard delivery service, we use Royal Mail and Courier delivery services. Standard delivery usually takes up to 5 working days from despatch date. Postage and packaging costs are dependable on the weight of the product(s). Please note that standard delivery may take longer than stated if circumstances beyond our control disrupt postal services. Standard delivery does not include Special Goods or Dangerous Goods delivery methods (see Delivery Policy below for more details).STANDARD DELIVERY IS FREE ON ALL UK ORDERS OVER £60 (exclusions apply)
If you would like to receive your goods sooner, customers can opt for our next working day delivery service. We also offer a next day delivery service to arrive before 12pm the next day.
Note: A working day is classed as Monday to Friday. Saturdays and Sundays are not considered working days.
Please note that your order must be placed before 3pm to be despatched on the same day.
Extended delivery times of 2 days apply for a small number of UK postcodes for items posted on our inland services. For a full list of postcodes where services have an extended delivery time, please refer to www.parcelforce.com or literature available in all Post Offices.
Please be aware we are unable to refund the next day service if you experience a delay.
For international shipping we use DPD who advise that delivery will usually be made within 2 -3 days of despatch. However, due to the nature of overseas shipping, flights and customs we are unable to guarantee this. First Aid 4 Sport cannot offer compensation for any delay incurred on parcels sent outside of the UK.
If you order on a Friday before 2:59pm (excluding bank holidays) you are eligible for Saturday delivery.
Customers should note that all delivery times stated are provided on a guideline basis only and therefore cannot be guaranteed.
All orders using standard delivery to the UK mainland over £60.00 will not be charged for delivery unless an alternative service is selected by the customer. Note that standard delivery excludes Special Goods, Dangerous Goods and Aerosols.
All goods quoted for delivery shall be delivered to the address instructed by the customer. The cost of goods delivered will be charged to the customer as defined in the details of delivery charges on the website. Although guidelines have been provided, specific times and dates for delivery cannot be guaranteed. The company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. Firstaid4sport require a 14 working days waiting period before being able to trace, replace or refund lost items.
Firstaid4sport's working hours are 9.00am - 5.30pm Monday to Thursday and 9.00am - 4pm on Fridays. Our sales team will be happy to deal with any queries you might have during these times. Any orders placed before 3pm Monday - Friday will be despatched immediately, providing that all goods are in stock and all details are correct (including any delivery, invoice and payment details).
All orders placed after 3pm Monday - Thursday will be automatically despatched the following working day. For any order placed after 3pm on Friday, or over the weekend period, goods will be despatched on the following Monday morning.
Next working day delivery with no signature
Choosing the option for next working day with no signature required does waiver the customers rights to claim for a missing or delayed parcel if logged with the couriers as delivered. Firstaid4sport cannot claim for these parcels and therefore if they go missing or are delayed, Firstaid4sport will not be able to provide replacement goods or a refund.
Please note that the Civil Aviation Authority place restrictions on the number of aerosols that can be sent and the services that we use to send these. Aerosols cannot be dispatched by air so regrettably we are unable to deliver these products to Northern Ireland, Jersey, Guernsey, Isle of Man and Ireland.
If your basket contains an aerosol, your order will be sent by a special courier at an additional cost.
If your order includes an aerosol and the parcel is returned to us due to the prohibited item, Firstaid4sport is not responsible for the delay or for refunding the postage for prohibited items. If this affects your delivery please contact us on 01522 875252.