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Returns Policy

At Firstaid4sport we have a no quibble returns policy.

With your delivery you receive a despatch note that gives you instructions on how and where to return goods.

If for any reason the item or items you have purchased from us are unsuitable, just return the items in their original condition without soiling or damage, including their original packaging, within 30 days of receiving the item. If the conditions of our Returns Policy (see below) are met we will issue a full credit for the price of the item or a replacement item as instructed by you.

If the return is as a result of our error or you feel the product is faulty then please contact the sales office on 01522 875252 for instructions on how to return it at no additional charge to yourself and to arrange replacements. Note: We cannot cover your cost of postage if you do not contact us before sending the item back to us.

On the bottom of the Despatch Note is a returns slip for you to give instructions as to whether you want a refund, a size swop or another product. Please remove the bottom portion and keep the despatch Note for your reference.

By filling in the returns slip it will allow us to identify you and the item quickly and will aid us in processing the return as quick as possible. Please allow up to 10 working days for refunds to be completed.

For your own peace of mind we advise that returns should be sent recorded delivery as things can get lost.

Please see the section Terms and Conditions of Trading for our full policy.

Non-returnable items

This is not an exhaustive list of items. Please see individual product descriptions to find out if they are non-returnable.

Mouth Guards are not returnable once opened. Please make sure you have the correct item before opening the packaging.

Sterile dressings are not returnable once opened.

Undergarments and underwear including socks and jock-straps are non-returnable

Heat moldable footbeds are none returnable once they have been heated. Please make sure they are the correct item and they fit your shoe before heating.

 

Returns Address

Where possible, please send items back to us using the packaging provided with your order. Please ensure this is taped securely and send via first class recorded delivery to:

Returns Department
Firstaid4sport Ltd
6 Exchange Close
Exchange Road
Lincoln
LN6 3TR

Returns Policy

The Company = Firstaid4sport
The Customer = The corporate entity, firm or person ordering the goods from the Company

Where goods have been delivered to The Customer in accordance with an order placed by them, but are subsequently not required, The Customer is required to restore them to The Company at The Customer's cost and to take reasonable care of those goods in the meantime.

All items being returned by The Customer must be received by The Company in their original condition, without damage or soiling, and in their original packaging. The goods must be returned within 30 days of The Customer receiving the item. If these conditions are met, Firstaid4sport will issue a full refund for the goods, or exchange items where required as indicated by The Customer. To prevent a delay in processing a return, The Customer must complete and enclose the returns form found at the bottom of The Customer's delivery note. Your returns request will be rejected if the item is soiled or damaged.

Firstaid4sport will reimburse the postage costs of returning an item if the return is as a result of our error, or as a result of a genuine fault with an item, unless The Customer fails to notify The Company prior to posting the item. Instructions in these instances should be sought form the sales office before The Customer posts the item. In the case of faulty goods, faults can only be determined upon The Company's receipt of your item and at the discretion of The Company. The Company cannot be made responsible for the loss of your items when returning them to us, however we do request that you return items via 1st class recorded post, to help you to track and trace the whereabouts of your parcel and cover yourself for any loss should it occur.

Frequently Asked Questions

Can I return my item?

Firstaid4sport offer a 30 day refund or exchange policy on all items purchased, providing they meet the conditions set out in our returns policy.

 

Do I have to pay for posting the item back to you?

Yes, if the item is unsuitable you are required to cover the cost of posting the item back to us. If, however, the item was received in error or if it is faulty we will cover the cost of returning it to us. If you are returning an item with a genuine fault please contact the office first with details of the fault and request instructions for returning it to us at our cost. If a faulty item is returned to us without prior notification, please be advised we cannot refund your postage costs.

 

How do I return an item?

The Despatch Note we sent with your order also doubles up as a returns form. At the bottom of your Despatch Note you will see instructions on how to return your item, where to send it and the information we need from you. All you need to do is tell us why you are returning your item and what you would like us to do next (exchange, refund or other). For exchanges, please state the size and product code of the item you require to enable us to deal with your request.

Where possible, please send items back to us using the packaging provided with your order. Please ensure this is taped securely and send via first class recorded delivery to:

 

Returns Department

Firstaid4sport Ltd
6 Exchange Close
Exchange Road
Lincoln
LN6 3TR

 

When will I receive my Refund or Exchange?

When we receive a returned item, our returns department will first ensure that it meets the conditions set out in our returns policy. Once this is checked we will process your request as stated on the returns form you filled in when sending back your item. Exchanges will be processed and dispatched automatically within 5 working days of receiving the item, unless there are any unforeseen problems with your returned item, which may include the condition of the goods, incomplete return information provided, or if the items you require are out of stock.

Refunds will be completed as soon as possible, and these usually clear within 7 days of us receiving your returned goods. Refunds are also issued according to the way you originally purchased your items and only processed after we receive your goods and the relevant checks have been made. Therefore a guaranteed time scale for refunds or exchanges cannot be specified.

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